Frequently Asked Questions
- How can I book a room?
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Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
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- What time is check in and check out?
- Check-in: 14pm / check-out: 12am.
- Can I leave the room late?
- On request.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes.
- Do the rooms have a balcony or terrace? Can I reserve one?
- No.
- Are there non-smoking rooms?
- Yes.
- How many storeys does the building have? Is there a lift?
- There are 5 storeys and a lift.
- Is there air conditioning in the rooms?
- Yes.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
- Yes, at the reception.
- Is there a safe place to park my car?How much does it cost?
- Public parking close to the hotel, please ask at the reception.
- Does the hotel have an Internet or e-mail terminal for guests?
- Yes.
- Do you have high-speed Internet in the room for my portable computer? Is it wireless?
- Yes.
- Do you have a quiet, romantic room? How can I reserve it?
- Please send your request directly to the reception.
- What languages are spoken in Reception?
- French, English, Spanish, Italian and Portuguese.
- Where may I rent a car?
- The reception will inform about the different rent services.
- How far away is the Eiffel Tower?
- At 3.3 km, 20 minutes by bus (42).
- How far is the Louvre Museum?
- At 1.3 km, 20 minutes walk.
- How much does a taxi from the airport cost? How long is it?
- The average rate is 40€ from Orly airport and 50€ from Roissy-CDG.
- How is the district where the hotel is?
- It is a business and shopping district but quiet and serene by night and during the week-ends.
- I am traveling to assist at an exhibition in Porte de Versailles Exhibition Center: Is it easy to go from the hotel?
- Yes, 25 minutes with the line 12 of the metro.
- How can I cancel my reservation?
- You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation..
